Accessible websites for restaurant and hotel groups
When a letter about your website arrives, you need facts fast. We test the site with a keyboard and a screen reader, fix the barriers in your own templates and content, and give you and your lawyer a written record of what we found and fixed.
Built by someone who has designed hundreds of hospitality sites to WCAG
For seven years, 2018 to 2026, our founder Luis Gallego was a senior web designer on restaurant websites, first at PartnerHero for BentoBox, then at Crescendo. He designed hundreds of hospitality sites to WCAG, ran ADA audits, and helped dozens of hospitality businesses comply when an accessibility complaint arrived.
Grafica was founded in 2012. Our 600+ websites include the restaurant sites our founder designed on BentoBox from 2018 to 2026 (the archive).
Grafica is not affiliated with, or endorsed by, BentoBox, PartnerHero or Crescendo.
The barriers we look for on hospitality sites
The Department of Justice names these in its guidance on web accessibility: poor color contrast; color used alone to convey information; images with no text alternative; videos with no captions; forms without labels, instructions or error messages; and pages that work only with a mouse.
On restaurant and hotel sites they tend to show up as (our experience, not a DOJ finding):
- Menus posted as images or as PDFs a screen reader cannot read.
- Reservation, ordering and gift-card buttons a keyboard cannot reach.
- Light text over photographs.
- Event, catering and careers forms with no labels.
- Hours, address and phone shown only as a picture.
- For hotels: booking steps that do not describe a room's accessible features.
Accessibility remediation
From US$4,500
for one restaurant or hotel group's site. The price depends on the number of locations, pages and outside platforms; we quote a fixed price after a first read of the site.
Included:
- An audit against WCAG 2.1 Level AA, done by a person with a keyboard and a screen reader on desktop and phone, with automated scans alongside.
- A written report: each barrier, where it is, which WCAG success criterion it fails, and how it was fixed.
- The fixes, made in your site's own templates and content: menus rebuilt as text, labels, contrast, focus order, text alternatives.
- Third-party widgets (reservations, ordering, gift cards): we test them and put what fails in writing for you to send to the vendor. We cannot change code we do not control.
- An accessibility statement for your site, with a way for visitors to report a problem.
- A re-test after the fixes, with the report updated.
Timeline: confirmed in your quote, after we read the site.
Payment: half at the start, half on delivery of the re-test report.
Not included: legal advice or representation. We do not sell accessibility widgets or overlays; we fix the site itself.
What we will not tell you
- That your site is «ADA compliant» for good, or that you cannot be sued. No one can honestly promise that.
- That a widget makes a site compliant. In 2025 the Federal Trade Commission alleged that one widget maker's claim — that its tool could make any website compliant — was false or unsupported, and its final order requires the company to pay US$1 million and bars the claim without evidence (FTC, April 22, 2025).
- How to answer the letter. That is your lawyer's work. We work alongside your lawyer and give them the technical record.
How it starts
- A 30-minute call. Send the letter if you have one, and the site's address.
- A first read and a fixed price. We look at the site before we quote.
- Audit, fixes, re-test. You and your lawyer get the report.
The first call and the first read of your site are free.
We are a design and development firm, not a law firm. Nothing on this page is legal advice.
Or write to us with the subject «Hospitality accessibility».